Refund &Returns

Inspection Reminder

Please fully inspect your goods immediately upon signing for the parcel. If you receive an item with manufacturing defects, transit damage, or an incorrect style, please contact us within 7 natural days of delivery.

Fast Compensation Process

Send clear close-up photos of the defect and a complete unboxing video to our customer service email. Once we verify that it is indeed a quality issue or transit damage, we will send you a brand-new replacement for free. The shipping fee for sending the replacement item will be borne by the buyer, and you do not need to return the defective item.

VI. Order Cancellation Rules (Important)

1. Free Cancellation Within 1 Hour
If you email customer service to cancel your order within 1 hour of completing your payment, you will receive a full refund to your original payment method.

2. Late Cancellation Fee
If you apply to cancel the order more than 1 hour after payment, a 10% payment gateway processing fee will be deducted from the total order amount, and the remaining balance will be refunded.

VII. Lost / Abnormal Shipments

If the tracking information shows "Delivered" but you have not received the parcel, or if it is confirmed lost in transit:

Please initiate an official inquiry with your local post office or logistics carrier first, and simultaneously notify us via email. We will provide a full set of logistics documents to assist you in holding the carrier accountable.

Once the local logistics carrier issues an official lost parcel certificate, you may choose between a free reshipment or a full refund.

VIII. Lifetime Craftsmanship Warranty Service

All jewelry under the Plus Jewelry brand enjoys a lifetime craftsmanship warranty.

Provided the jewelry is properly cared for under normal conditions, we offer free repair or replacement services for non-artificial manufacturing defects, such as loose gemstones or cracked metal mountings caused by factory craftsmanship issues.

The warranty does not cover everyday wear and tear, accidental artificial damage, unauthorized alterations, or damage caused by improper wear.